Level 3 Certificate- Practical Dental Reception Skills

Level 3 Certificate- Practical Dental Reception Skills

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Level 3 Certificate- Practical Dental Reception Skills

The skills and aptitudes of the reception team are hugely influential to reaping the benefits of excellent customer care, showcasing the clinical excellence of the practitioners and building your patient list. The right receptionist, with the right skills and approach will ensure the smooth running of the practice- converting enquires into new patients and more importantly guarantee an all important excellent patient experience. Patients judge the quality of their dental care on that aspect of their dental experiences they understand best - such as how they are welcomed, whether treatment delivery is streamlined and whether the promises made to them are kept.

The right person on the front desk will effortlessly deliver excellent, caring and proficient patient administration services. However, it’s important that levels of service and care are well defined, to the extent that they can be consistently provided irrespective of which team member takes the reception role. For that reason reception and administration services need to be defined using the quality principles of standardisation and communication to ensure consistency.

This reception training programme enables receptionists to deliver consistently excellent front desk services, whether working alone, or as part if a reception team.

 The programme consists of six - three hour sessions covering:

  • Reception skills and qualities
  • Quality and service
  • Telephone skills
  • Appointment book management
  • Marketing dental care
  • Meeting regulatory requirements

 As a result of this training, receptionists will become:

  •  Interactive with practice managers to deliver on the practices mission and vision
  • Able to present the practice to potential new patients as being dynamic and caring
  • Proactive in developing and promoting practice services 
  • Ready to increase their contribution success of the business
  • Alert to ways they can promote the work of their colleagues in the dental team

 This programme represents 18 hours of study leading to the development or revision of a reception procedures manual.

Level 3 Certificate- Practical Dental Reception Skills

The minimum age requirement for this course is 18 years.

Students must have:

  • They must have written confirmation from a supervising principle that they take responsibility for overseeing the students training in the workplace.
  • Be self-motivated.
  • Excellent level of English. You must be able to read, write and understand English fluently. Students may be asked to sit an entry test. The results of this will determine your progression through the course


You will need a computer with internet access to study this course as the study material and activities are accessible via a web browser.

We recommend the following:

  • Windows desktop or laptop running Windows 7 or later
  • Macintosh desktop or laptop running OSX 10.7 or later
  • Modern Linux desktop or laptop

A netbook or tablet or any other device that supports one of the browsers below

We recommend a minimum 1 Mbps internet connection

  • Internet Explorer 9 and above
  • Apple Safari 7 and above
  • Google Chrome 31 and above
  • Mozilla Firefox 31 and above

Level 3 Certificate- Practical Dental Reception Skills

Distance learners can join a rolling course at any time.

Level 3 Certificate- Practical Dental Reception Skills


You will have a tutor allocated to you who will help you with the study material and mark and comment on your written work. You can ask your tutor for help and guidance.

Learning will take place across a blend of media.


You will be expected to submit your work online through our dedicated student learning hub .

Assessment is an essential part of this course learning and you are expected to meet all agreed course deadlines.

Course materials are available to cover the essential aspects for this course. Independent research is essential to optimise your understanding and learning.

Level 3 Certificate- Practical Dental Reception Skills

Level 3 Certificate- Practical Dental Reception Skills


£100.00 (payable on booking)

Level 3 Certificate- Practical Dental Reception Skills Course Fee: £1000.00.

Deposit of £100 payable on booking.

Remaining course fee payable thereafter.


All course material and learning days are included.


Functional skills test tuition if required.


A non-refundable deposit will secure your course place.

For the remainder of the course fee payment choices will be available

  1. Payment in full
  2. Interest fee payment options available over 3 payments. An admin fee of £10 will be charged for this option.

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