D&TA Introduction to Reception Skills

D&TA Introduction to  Reception Skills

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D&TA Introduction to Reception Skills

Today, more than ever before it is vital to the success of dental businesses to have an extensive skills mix within their teams. This fact has led many dental employers to recruit for non-clinical roles from other sectors and bring new skills mixes into their teams and use a Fast Track Welcome to Reception Skills – to provide their non-dental recruits with background information about the contribution of the receptionist to the dental team.

Before the first session, participants are required to complete a pre-course learning needs and objective setting exercise. These are downloaded from the on-line course materials.

The intention of the course is to provide a means by which participants can become a valued member of an inclusive team incorporating skills from other work sectors to benefit the practice.

Course Outcomes

  • Understand the team role of dental receptionist
  •  Explore front desk communication skills
  •  Identify a range of administration skills

The programme introduces:

  • The role of the receptionist as a dental professional
  • Front of House skills and qualities
  • Principles of quality and service
  • Telephone skills
  • As a result of this training receptionists will become:
  • Interactive with practice managers to deliver on the practices mission and vision
  • Able to present the practice to potential new patients as dynamic and caring
  • Proactive in presenting and promoting practice services 
  • Ready to increase their contribution success of the business
  • Alert to ways they can promote the work of their colleagues in the dental team

This introductory programme leads on to Level 3 Certificate in Practical Dental Reception Skills.


D&TA Introduction to Reception Skills

The minimum age requirement for this course is 18 years.

Students must have:

  • Be self-motivated
  • Excellent level of English. You must be able to read, write and understand English fluently. Students may be asked to sit an entry test. The results of this will determine your progression through the course


You will need a computer with internet access to study this course as the study material and activities are accessible via a web browser.

We recommend the following:

  • Windows desktop or laptop running Windows 7 or later
  • Macintosh desktop or laptop running OSX 10.7 or later
  • modern Linux desktop or laptop

A netbook or tablet or any other device that supports one of the browsers below

We recommend a minimum 1 Mbps internet connection

  • Internet Explorer 9 and above
  • Apple Safari 7 and above
  • Google Chrome 31 and above
  • Mozilla Firefox 31 and above

D&TA Introduction to Reception Skills

Distance learners can join a rolling course at any time

D&TA Introduction to Reception Skills


You will have a tutor allocated to you who will help you with the study material and mark and comment on your written work. You can ask your tutor for help and guidance.

Learning will take place across a blend of media.


You will be expected to submit your work online through our dedicated student learning hub .

Assessment is an essential part of this course learning and you are expected to meet all agreed course deadlines.

Course materials are available to cover the essential aspects for this course. Independent research is essential to optimise your understanding and learning.

D&TA Introduction to Reception Skills

D&TA Introduction to Reception Skills


£15.00 (payable on booking)

D&TA Award- Reception Skills Course Fee: £150.00

Deposit of £15.00 payable on booking.

Remaining course fee payable thereafter.


All course material and learning days are included if relevant.


Functional skills test tuition if required.


A non-refundable deposit will secure your course place.

For the remainder of the course fee payment will be due in full

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